Shipping Policy

Shipping policy

Last updated: October 11, 2026

Thank you for shopping with Scudaro. This policy explains how we ship your order, what it costs and what to expect after you buy.

Seller: Alexander Hvittfeldt / Nikolaj Algera, Svenslyckegatan 16, 416 56 Göteborg, Sweden. Email: hello@scudaro.com

Processing and delivery times

After you place your order, we prepare and ship it. Most orders arrive within 5 to 10 business days of ordering [KONTROLLERA mot Gelatos leveranstider per land]. Delivery times are estimates and can be affected by carrier delays, customs, weather or other events outside our control. We will always deliver your order within 30 days of your purchase, unless we have agreed otherwise with you. If we cannot, you can cancel and we will refund you in full.

Tracking

When your order ships, we email you a tracking number and link, if the carrier supports it. You can also look up your order at any time with your order number and email at www.scudaro.com/track-order. Tracking can take a day or so to update after you receive it.

Shipping costs

Shipping is free on orders over €99.99. Below that, the shipping cost is calculated at checkout based on your destination and shown before you pay.

Shipping destinations

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and the United States. [KONTROLLERA att listan stämmer med fraktzonerna i Shopify]

Customs, taxes and import fees

Where possible, taxes and duties are calculated and shown at checkout before you pay. If checkout does not state that duties and taxes are prepaid, import VAT, customs duties or carrier handling fees may be charged by the carrier or customs authority before or at delivery, and are your responsibility. This mainly concerns orders to the United Kingdom and the United States. Customs processing can also affect delivery times. We recommend checking your local import rules before ordering.

Address accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it. We cannot change the address once the order has been shipped.

Lost, damaged or delayed packages

If your order is lost, arrives damaged or is seriously delayed, email us at hello@scudaro.com and we will sort it out. We will either send a replacement or refund you, at no cost to you. For damaged items, please include a photo within 14 days after delivery.

Order changes and cancellations

Contact us as soon as possible at hello@scudaro.com if you want to change or cancel an order. We can often help before the order is shipped, but not once it is on its way. If your order has already been delivered, see our return policy.

Questions?

Email us at hello@scudaro.com.